Voiceability carry out annual audits which have been created around the quality standards that are expected by our stakeholders, local authorities and CQC. All findings are then translated into our care planning, holistic auditing and strategy planning
You can read more about VoiceAbility Northants here.
The purpose of this procedure is to ensure Solden Hill House has an effective system in place to manage complaints, suggestions and compliments.
You can read our policies here:
> Safeguarding policy
> Complaints, suggestions & compliments policy
> If you wish to make a complaint please complete the form here